# Session 9: Effective Legal Workplace ## About the Speakers: Robert Faußner, Leo Balk and Georg Anders from HEUSSEN. ## Abstract: We focused specifically on operations, i.e. the areas of non-legal work in law firms. We firmly believe that * Process optimisation * Employee training and motivation * Use of AI tools offer special added value here in particular. This meeting was not about the future of the legal profession or billable hours, but rather practical about the support for assistants and back office staff. As a ‘warm-up’, Robert Faußner, Leo Balk and Georg Anders from HEUSSEN reported on the use of Microsoft Copilot in the “Protected Area”. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.lawfirm-operations.org/roundtables-and-exchange/session-9-effective-legal-workplace.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.