Session 9: Effective Legal Workplace

Thursday, November 20th, 2025

About the Speakers:

Robert Faußner, Leo Balk and Georg Anders from HEUSSEN.

Abstract:

We focused specifically on operations, i.e. the areas of non-legal work in law firms. We firmly believe that

• Process optimisation

• Employee training and motivation

• Use of AI tools

offer special added value here in particular.

This meeting was not about the future of the legal profession or billable hours, but rather practical about the support for assistants and back office staff. As a ‘warm-up’, Robert Faußner, Leo Balk and Georg Anders from HEUSSEN reported on the use of Microsoft Copilot in the “Protected Area”.