2.2.3. And what about the HOW?

In Agile working, answering the question of HOW to work is largely up to the team. However, since we bring a lot of different perspectives together (talking about cross-functional teams), tension within the team is to be expected—and that is a good thing! As long as it stays productive. This is where another type of Accountability comes in. This Accountability is typically called the Scrum Master, taken from one of the most famous frameworks: Scrum. The Scrum Master helps the team by facilitating decision-making processes and supports the team in finding the right way for them to work and to use the frameworks that help them. The person that takes on this Accountability therefore serves as a methodical guide, sparring partner, facilitator, coach, or trainer—whatever is needed by the team or the organization in order to remove obstacles (shortage of resources, formalities that impede the team, etc.) and become as effective as possible.